Refund policy

Products Return and Refund Policy


We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Consumers are not entitled to a repair, replacement or refund under the consumer guarantees if:

  • they got what they asked for but simply changed their mind, found the product cheaper somewhere else, or decided they didn't like the purchase or had no use for it. However, if a business has a ‘change of mind’ policy, they must follow it.
  • the problem with the product was caused by the consumer misusing it
  • they knew of or were made aware of the problem with the product before they bought it (but they may be entitled to a repair, replacement or refund for a different problem with the product that wasn’t made clear to them before they bought it)
  • asked for a service to be done in a certain way against the advice of the business
  • the problem with a service was caused by the actions of someone other than the business.

To start a return, you can contact us at art@copperjewels.com.au. Please note that returns will need to be sent to the following address: PO Box 404, Ormeau QLD 4208, Australia.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at art@copperjewels.com.au.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

We cannot accept returns on sale items or gift cards.

We cannot accept returns or refunds on workshops.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at art@copperjewels.com.au.

Workshops and Courses Cancellation and Refund Policy

The following policy covers all events including workshops and courses organised by Copper Jewels by Design and applies to all circumstances. Please carefully review the following when booking.

By registering to attend a Workshop by Copper Jewels by Design, you agree to the following:

Cancellation

It may be necessary to cancel or postpone an event for reasons beyond our reasonable control. In this case, you will receive a full refund.

If you are unable to attend an event, you’ll receive a full refund for cancellations made 7 days or more in advance of the event date less $20 processing fee to cover credit card merchant fees and our time for processing or you may transfer your booking to another event or person without penalty. 

Partial refunds will be issued for cancellations within 2 – 6 days of a workshop, the workshop fee will be refunded less a $20 fee (to cover credit card merchant fees and our time for processing), or you may transfer your booking to another event without penalty.

For cancellations within 48 hours of an event, we are unable to issue a refund as we won’t be able to fill your place. You are welcome to transfer your seat to a friend or family member (see below).  In exceptional circumstances we may be able to transfer your booking to another event, please contact us to discuss.

All cancellation or transfer requests must be made via our contact form prior to the event starting and will be processed within five (5) business days.

Substitution and Transfer

If you are unable to attend a Workshop from Copper Jewels by Design event, you may transfer your seat to a friend or family member.  Please give us at least 24 hours notice, and provide their name, email address and mobile number.  Our policies also apply to substitutes.

If you wish to transfer your ticket to another Workshop by Copper Jewels by Design, it may be possible depending on availability—please contact us via our contact form. Transfers are valid for 12 months from the date of the original event, up to the value of amount paid by you in respect of the event.